ChiBall World values the strong relationship we have with our customers. Often these relationships have been built up over many years. The data we collect will be handled sensitively and securely, and with proper regard for privacy.
We will limit the collection and use of customer information to the minimum that we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. We therefore maintain the names, postal and email addresses, telephone numbers, and payment and order processing information of customers when they order from us.
We will not ask you to answer any intrusive personal questions. The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.
If you provide us with your email address, we will only ever use it when we need to
(a) contact you about your order or answer a query, or
(b) send you special offers from time-to-time. If you do not wish to receive emails, you may unsubscribe using the option provided on any email sent to you from us, or by contacting us. Your email address is private and will never be sold to third parties.
Any personal information that you give us is private. We will not release personal information to persons or entities without your explicit consent. Exceptions to this are:
(a) where from time-to-time, we may facilitate offers from reputable companies that have interesting products and services. These companies are not permitted to retain any customer information unless the customer has specifically expressed interest in their products or services;
(b) where we are required by law to disclose certain information;
(c) if you have ordered a product from us that requires personalisation, or delivery to you by an external company.
As part of the National Privacy Principles, customers can advise us at any time if they:
(a) do not wish to receive information from reputable companies, or
(b) if they no longer wish to receive product information from ChiBall World.
We have strict agreements to protect your privacy with all other organisations that provide us with support services. These organisations are all compliant with the National Privacy Principles. Only authorised employees who are trained in the proper handling of customer information have access to that information. Customers can advise us if any of their information requires updating. Customers may request to see the details we maintain on them in our customer file by forwarding a signed written request to us.
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
Transmissions sent to or from us are routinely monitored for quality control and systems administration.
All transactions are encrypted using the best Secure Server Software (SSL) available.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au